We truly believe we source some of the most innovative products in the world, and we want to make sure we back that up with a risk-free ironclad 30 day money back guarantee. If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase. Buying items online can be a daunting task, so we want you to realize that there is absolutely ZERO risk in buying something and trying it out. If you don't like it, no hard feelings we'll make it right. Our purpose is to offer you the most sought after products at the lowest prices, please feel free to give us feedback so our services can continuously be improved. Thank you for shopping Neatos and we look forward to your business.